Refund & Return Policy
Last Updated: June 2026
At Zennara Wellness, customer satisfaction is important to us. We strive to provide high-quality wellness and dietary supplement products. Please review our Returns & Refund Policy carefully before making a purchase.
Return Eligibility
Due to health, safety, and quality-control standards applicable to dietary supplements, we can only accept returns under certain conditions.
Eligible Returns
To qualify for a return:
The return request must be submitted within 30 days of delivery.
Products must be unused, unopened, and in their original sealed packaging.
Products must be returned in the same condition in which they were received.
Non-Eligible Returns
For safety and hygiene reasons, we cannot accept returns for:
Opened products
Used products
Products with broken safety seals
Products damaged after delivery due to customer handling
Once a product's seal has been broken, the item cannot be resold or restocked and therefore is not eligible for return.
Damaged, Defective, or Incorrect Orders
If your order arrives:
Damaged during transit
Defective
Incorrect
Missing items
please contact our Customer Support team within 7 days of delivery.
To help us resolve the issue quickly, we may request:
Photographs of the product and packaging
Order number
Description of the issue
Upon verification, we may offer:
A replacement product
Store credit
A refund, where applicable
How to Request a Return
To initiate a return, please contact our Customer Support Team:
Email: support@zennarawellness.com
Please include:
Your order number
Full name
Reason for the return request
Supporting photos (if applicable)
Our support team will provide return instructions and authorization details.
Returns sent without prior authorization may not be accepted.
Refund Policy
Once an order has been delivered and accepted by the customer, refunds are generally available only for eligible returned products or verified damaged, defective, or incorrect items.
If your return is approved:
Refunds will be issued to the original payment method used during purchase.
Shipping charges may not be refundable unless the return is due to our error.
Refund Processing Time
After we receive and inspect the returned product:
Approved refunds are typically processed within 5–10 business days.
Financial institutions may require additional time for the refund to appear in your account.
Processing times may vary depending on your payment provider.
Exchanges
At this time, Zennara Wellness does not offer direct product exchanges.
If you wish to receive a different product, you may return an eligible item (if approved) and place a new order separately.
Return Shipping Address
Please return approved packages only to the address provided by our customer support team when your return request is authorized.
Returns sent to an unauthorized address may delay processing or prevent refund eligibility.
Restocking Fees
No Restocking Fee
Zennara Wellness does not charge restocking fees for approved returns.
Cancellations
Orders may be canceled before they are processed and shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return procedures outlined in this policy.
To request a cancellation, please contact us as soon as possible at:
Email: support@zennarawellness.com
Contact Customer Support
For questions regarding returns, refunds, cancellations, or product concerns, please contact:
Zennara Wellness
Email: support@zennarawellness.com
Customer Support Hours:
Monday – Sunday
8:00 AM – 8:00 PM (EST)
Thank you for choosing Zennara Wellness. We appreciate your trust in our products and are committed to providing excellent customer service and a positive wellness experience.