Shipping Policy
Last Updated: June 2026
Thank you for choosing Zennara Wellness. We are committed to providing a smooth shopping experience and reliable shipping services for all our customers. Please review the following Shipping Policy for information regarding order processing, shipping methods, delivery estimates, and related shipping procedures.
Shipping Locations
Zennara Wellness currently ships to customers throughout the United States.
At this time, we do not guarantee international shipping to all countries. If you are located outside the United States and would like to inquire about shipping availability, please contact our customer support team before placing your order.
Email: support@zennarawellness.com
Shipping Costs
United States Orders
Free Standard Shipping on all eligible orders within the United States.
Expedited shipping options may be available at checkout for an additional charge.
Shipping promotions may be modified or discontinued at any time without prior notice.
Order Processing & Delivery Estimates
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days (where available)
Delivery estimates are not guaranteed and may vary due to:
Carrier delays
Weather conditions
High-volume shipping periods
Holidays
Other circumstances beyond our control
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking information.
Tracking numbers generally become active within 24–48 hours after shipment.
You can use the provided tracking number to monitor your package's delivery status and receive real-time updates from the shipping carrier.
If you have questions regarding your shipment, please contact our customer support team.
Address Changes
If you need to modify your shipping address after placing an order, please contact us as soon as possible.
Email: support@zennarawellness.com
Address changes can only be made before the order has been processed and shipped.
Once an order has entered transit, we are unable to modify the delivery address.
Incorrect or Undeliverable Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to us due to:
An incorrect address
An incomplete address
Failure to claim the package
Refusal of delivery
the customer may be responsible for any additional shipping fees required to resend the order.
Lost, Delayed, or Damaged Shipments
While we work with trusted shipping carriers, delivery issues can occasionally occur.
If your package is:
Lost in transit
Significantly delayed
Delivered with visible damage
please contact us promptly so we can assist with carrier investigations and claims where applicable.
We will make reasonable efforts to help resolve shipping issues but are not responsible for carrier delays beyond our control.
Risk of Loss
Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping carrier.
Zennara Wellness is not responsible for packages that are lost, stolen, or delayed after carrier acceptance, although we will assist customers in resolving shipping concerns whenever possible.
Contact Us
For shipping-related questions or support, please contact:
Zennara Wellness
Email: support@zennarawellness.com
Customer Support Hours:
Monday – Sunday
8:00 AM – 8:00 PM (EST)
Thank you for choosing Zennara Wellness. We appreciate your trust and look forward to supporting your wellness journey.